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A live sales expert converts browsers into customers and delivers maximum ROI from every click-through to your eBusiness site.

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Your site never closes. Now your sales department doesn’t have to either.

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Proven technology and tools delivering powerful new sales opportunities for your eBusiness.

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One-to-one, live sales platform that tailors the shopping experience to each visitor.

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Target and close your hottest prospects by tracking the unique browsing habits of each visitor.

 
 

 

   
 
 
 
 
Force Push Lets you control the visitors browser
This option lets you push pages to customers that are on your site without being in a chat session with a representative. This feature also has an POP Blocker Override allowing you to control the visitor's browser.Representatives can hold chats with multiple users at the same time.
Support for Multiple Chat Requests

Representatives can hold chats with multiple users at the same time.

Support for Unlimited Representatives and Departments
Create accounts for as many Representatives and Departments as your organization needs. Unlike similar applications, the whole staff can use the SalesRep chat system without needing additional licenses per Representative.
Typing Notification
Representatives and customers can see when the other is typing a message.
Automatically Store Chat Sessions
SalesRep can easily log and save chat sessions for later review.
Secure SSL Chats
Concerned about your chat. We offer both SSL and regular protocols.
Review Past Chat Sessions
Representatives can review any past chat session with each individual visitor. This is useful when a chat is transferred and/or a new Representative wants to see the customer history.
E-mail Signature
Now Representatives can embed the SalesRep button on all of their outgoing e-mails so that customers can easily request support directly from their email inbox.
Instant Messenger System
A built-in pager sends quick messages to other Representatives online, allowing Representatives to request help from managers or colleagues in real-time.
 
Pull Site Visitors
Representatives can Invite each and every site visitor to chat to proactively provide sales and customer support. You also can push a page to a visitor without being in a chat session with them. We also have the ability to force a customer into a chat session.
Visitor Tracking
Track site visitors in real-time. Know who is on your site, where they are, what they are doing, and how long they stay. You can even track pages by Representative or Department.
Custom Invitations
Prompt visitors to chat by sending an invitation. Your visitors won't receive a generic "Would you like to chat?" request, but a custom message about the page they are actually viewing.
Automatic URL Linking
During a chat session, SalesRep will automatically convert any typed URL or e-mail address to a link.
Transfer chats to other departments / operators
Transfer chats directly to any Representative or Department with a simple click.
Capture Visitor Data
Each visitor's history -- IP address, host, browser, operating system, and detailed information regarding past requests and chat sessions -- is available in real-time to each Representative in their chat dashboard.
Track Browse History
Representatives can easily review pages visited by the visitor up to his current location on the site.
Independent Support Buttons
Set different status icons for each of your Representatives or Departments, allowing visitors to instantly know the online status of each.
Push Pages and Files
Representatives can send visitors in real-time files or site pages directly through their chat window.
Canned Responses
Add any number of automated replies, commands, push images, messages, and URLs. Representatives can then send canned responses to visitors by simply making a selection from a list box in the dashboard.
Sound Alerts and Notifications
SalesRep plays sound alerts to notify Representatives when a request is placed, when a user replies during a chat session, and when a new visitor is detected on the site.
Live Dashboard
Managers and Representatives can check incoming requests and monitor chat sessions in real-time.
Request Balancing
Set maximum chat sessions per Representative. SalesRep then automatically balances chats to evenly distribute them among Representatives per department.
Automatic Request Handling
If a chat request is not taken by a Representative after a set time period (for example, she's not at her desk), the request will be immediately queued and assigned to another Representative.
E-mail Chat Transcript
Visitors can receive an email copy of their chat transcript with a simple click.
Print Chat Transcript
Visitors can print a copy of their chat transcripts with a simple click.
Leave a Message
If visitors can't reach a Representative (for example, your whole staff is busy or off-line), SalesRep will prompt the visitor to leave a message.
Rate the Chat Session
Your visitors can rate the chat session at any time during the chat, allowing your Representative to see the rating in real-time. Management can tabulate individual representative ratings per session, per day, per week, and more.
Comprehensive Reports
Graphic charts and reports allow management to see the number of requests per day, requests per Representative, requests per Department, overall performance, and more.
Active Sessions Report
Get a quick view of sessions taking place with a simple click on the start screen.
Button Code Generator
Generate code for displaying support buttons that connect the visitors directly to your departments or representatives. Code can be embedded into e-mail, contact forms, and more.
Automatic Country Lookup
Automatically detects the country where your customer is located. And display the data in both the Chat Monitor and the Operator Chat window.
Force Push
You can change the page the visitor is on without being in a chat. You can even send them to an external site (like www.Yahoo.com) and bring them back to your site. In essence, you have full control of their browser.